Frequently Asked Questions (FAQ) about Clinique Vivago's mental health services in Montreal, across Quebec and in Ontario

At Vivago, we provide a wide range of services designed to support young adults, adults, the elderly, and couples. Our primary areas of focus include neuropsychology, occupational therapy, social work, psychosocial counseling, psychiatry, and family medicine. We believe in a holistic approach to wellness, balancing physical, psychological, social, and environmental factors.

Yes, Vivago provides corporate services aimed at promoting mental health and well-being in the workplace. Our services include employee assistance programs, mental health workshops, and consultations to help organizations create a supportive and inclusive work environment.

Yes, Vivago offers various groups and workshops designed to support mental health and well-being. These sessions are facilitated by our experienced professionals and cover a range of topics to help individuals develop coping strategies, build resilience, and foster a sense of community.

If you have access to your portal but cannot see your appointments, please ask one of our admin members to verify your account.

During your initial appointment at Clinique Vivago, you can expect a comprehensive assessment of your mental health needs. Our professionals will take the time to understand your concerns, medical history, and any previous treatments. This session is designed to establish a personalized care plan tailored to your specific needs. You will also have the opportunity to ask any questions and discuss your goals for therapy or treatment.

If you are not receiving appointment emails, it's possible that your email provider has marked our domain (cliniquevivago.com) as spam. To resolve this, please add our email address to your contacts to ensure you receive all communications from us.

You will receive an email from no-reply@virtualvisit.telushealth.com with the subject line 'Your upcoming virtual visit appointment'. This email will contain the link to your appointment. At the time of your appointment all you need to do is click the link and wait for your clinician to connect. *For neuropsychology appointments, a Zoom link will be sent by your clinician prior to the appointment.

Invoices are located in the 'Mail' section of your Pomelo Patient Portal. Please ensure you register your account when you receive the email requesting you to do so.

When booking an appointment with us, please be aware that certain fees may apply for cancellations. If you cancel less than 24 hours before your appointment, a $40 fee will be charged. If you do not show up for your appointment and have not notified your clinician or our administrative team, you will be charged 50% of the appointment cost.

Yes, Clinique Vivago is fully accessible. We offer free street parking for disabled permit holders on Avenue Lambert-Closse, near Boulevard René-Lévesque Ouest. Additionally, there is a designated parking spot at the back of the building, marked with our logo and numbered 20. To access this spot, turn onto Rue du Souvenir from Rue Lambert-Closse. Enter the building through the side door using buzzer number 200, which is the same as the front entrance. Our facility includes an access ramp, automatic doors, elevators, and a fully accessible, gender-neutral bathroom on the first floor. If you have any specific accessibility needs, please let us know, and we will accommodate you.

Clinique de santé inclusive Vivago takes the following measures to ensure accessibility of Clinique Vivago: Include accessibility as part of our mission statement. Include accessibility throughout our internal policies. Integrate accessibility into our procurement practices. Provide continual accessibility training for our staff. Assign clear accessibility goals and responsibilities. Employ formal accessibility quality assurance methods.

We welcome your feedback on the accessibility of Clinique Vivago. Please let us know if you encounter accessibility barriers on Clinique Vivago: Phone: 514-761-23GO (2346) E-mail: info@cliniquevivago.com Visitor Address: 2170 boul. René Lévesque Ouest, Suite 200, Montreal, Quebec, H3H 2T8 We try to respond to feedback within 2 business days.

This statement was created on 7 August 2024 using the W3C Accessibility Statement Generator Tool.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Clinique Vivago is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Vivago's model of care includes interdisciplinarity and prioritizing non-medical services so that medical services can be reserved for those who really need them. Our model emphasizes access and inclusivity, ensuring that everyone receives the care they need.

The name "Vivago" is derived from a blend of words symbolizing life, vitality, and journey, reflecting our clinic's commitment to supporting individuals through their mental health journeys. To learn more about the significance behind our name, please visit our detailed blog post here: [Vivago Meaning Blog Post](#). This will provide a comprehensive understanding of the ethos and values that drive Clinique Vivago in providing exceptional mental health services.

The Vivago Foundation is a charitable organization that emerged from a successful project by Clinique Vivago. While Clinique Vivago provides mental health support and neuropsychological evaluations for all ages, the Vivago Foundation aims to make these services more accessible to underserved communities. Operating independently but aligned with the clinic's core values, the foundation's mission includes: 1. Offering direct professional mental health services to young adults and women from marginalized or vulnerable groups, including those facing healthcare barriers or with disabilities. 2. Providing training to healthcare professionals and the community on mental health issues affecting these groups. This involves funding counseling services, advocating for mental health education, and facilitating community-based programs. The foundation is dedicated to offering free services to marginalized communities and educating healthcare professionals to better support these groups. For more details, please visit the Vivago Foundation's official page. Ensuring access to quality mental health care is central to both Clinique Vivago and the Vivago Foundation.