Instructions for your appointment

Verify on your appointment confirmation email whether your appointment is in-person at our downtown location at 2170 boul. René Lévesque Ouest, Suite 2010 or virtual on our secure telehealth platform. If you can't find your appointment confirmation email verify your junk inbox for an email from Clinique Vivago and Telus Health.

If your appointment is in-person, we are located at 2170 boul. René Lévesque Ouest, Suite 2010 near Atwater metro.

Buzzer number: 201

Buzzer code: 4321

Then use the stairs or elevator to join us on the second floor.

You'll receive documents to complete by email. Please ensure that you complete these prior to your appointment to ensure that you can use the full appointment time with your provider to focus on what matters most to you rather than filling out paperwork.

Please let us know prior to your appointment if you have any special requests. Note, our building is fully accessible. Gender-neutral and accessible bathrooms are available on the first floor near the elevators. A refrigerated water fountain is available on the left of the clinic entrance - if you bring a reusable water bottle you can take advantage of this.

On the day of your appointment, for virtual appointments, ensure that you are in a private and comfortable space and that you have a stable internet connection and access to your device's microphone and camera. When ready, click on the link in your appointment reminder email to begin your session. You'll be admitted into a virtual waiting room and your provider will invite you in when they are ready. 

During your appointment your provider will guide you. First time: no worries, we are here to guide you through the assessment and intervention process. If it might be helpful to you,  you can write down topics that you'd like to discuss.